Szklarska Poręba, Poland
Kopernika 9e
N/A
+48 756199600
Excellent resort as a break and getaway from the routine lifestyle of all.
like
The ratio Quality / price is impressive. Very nice apartments with clean bathroom, bedroom, kitchen. Really loved it.
One of the best hotels I've ever stayed.
in short: very anticipated even more disappointing. will not recommend. would not go back. rude service. Now the details: In general the resort itself, reception staff, kids' playgrounds, indoor and outdoors are ok, but... The facilities get very crowded. The pool / spa area are small and always crowded, like the corridor in-between them and the indoor playground. staff - ha! that is a whole entire chapter. housekeeping leaves a lot of room for improvement - have been finding clipped nails inside clean plates drawer and around the bathroom and missing bedsheets were never delivered although requested. The restaurant and bar staff also needs to be given a special mention. The location is secluded hence we were looking for a place with on site facilities. Unfortunately the was no more a la carte dinner available at 20.40. Not much luck with the bar either. We were refused to be served a drink at 22.40 because the barman "was tired and had worked since early morning" although reception assured us that it remains open until the last client and there were still approx 10 - 15 people present inside. We wanted one drink to celebrate a birthday. The rude bartender challenged us by asking "who told you we are open until the last client?" and once given an answer he stated, "I am going to have a word with her (receptionist) tomorrow". We complained the following morning and once again were assured that the bar should be open until the last client by the resorts director. Shame no one told the barman. Anyway, at 200 euro a night it is not good enough. PS. Don't forget to bring your own bedsheets and toilet roll. They are a luxury item in this luxury resort and in deficit, good service alike.
friendly staff , luxury apartments , wellness , Dinopark is around the corner...
Very nice and new resort (especially the apartments are beautifully equipped) but it did not meet my expectations. Very long waiting times in the restaurant during the dinner. No draft beer on the tap. We had to wait more than one hour for our meal. It is a problem with small babies. Food was at avarage. In peak hours (between 4-7pm) the wellness centre was absolutly full...very small cloak room at the wellness (just two changing boxex) lack of space at the cloakroom. During the check-out time, there was a very long queue of guests, waiting time around one hour for the check-out.
Super super super
Very nice apartment hotel
Deli
The best companies in the category 'Deli'