Poznań, Poland
Majakowskiego 88B
N/A
+48618988800
If you are contemplating cooperating with Raben, I highly recommend that you stay away. Raben Polska is unprofessional and their internal operations are a mess. We had an account with Raben and ordered a shipment of one pallet from Germany to Poland. We were told the pallet would arrive in 4-7 business days. The pallet never arrived. Raben lost the pallet and was unable to locate it. We called them continuously, asking them where our pallet was. They had to look through their system and it took over 6 weeks to locate our goods in western Germany. As a result, we lost our client's cooperation, we lost on the value of the goods AND Raben had the audacity to send us an invoice to pay for the 1.5 month-late shipment! We argued that Raben had acted contrary to their mission statement, had been very unprofessional and insulting. We obliged and sent a claim for the invoice of the shipment (after being forced to pay the invoice in full under threat of blocking our account). Only later to be told, in writing, that our claim was late and they could not do anything about it. I highly recommend avoiding Raben at all costs. We have ceased cooperation with Raben and have opened an account with a more reliable and professional shipper.
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Let me just say - professionalism
Deli
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