Kraków, Poland
Pawia 5/Lok 01-070
N/A
+48126287019
I went to the shop to exchange/return my online ordered shoe which the brand store said is not possible. Why the 5 stars! Basically he ensured that I'm able to return it easily by guiding me on using the return slip, provided me with the packaging and helped with sealing the box. Guided me the way to the post office where I can drop the package. Thanks to him for his generosity.
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Terrible management and theft.. I bought an item and wanted to return it, due to it being of bad design, however lost the receipt so offered bank statement. All tags etc. were in perfect condition. Manager was polite on the surface, but very unhelpful and rude underneath, advised return cannot be made. I then completed a faulty item form supported with bank statement. The item was taken. After a few days I received an email advising my claim was rejected. I asked for supporting information to be send via an email also due to pandemic, on two occasions, and received no response. I was checking my email and spam. I then went into the store and was advised my faulty item is not in the store and was sent back to the warehouse as the ownership was taken by another company. I was given names of both companies, old and new, however even the shop assistant had difficulties in finding contact numbers. I requested a refund since my item was taken away. Until now I have no refund and no item. This is theft.
I went to this place yesterday to buy a christmas gift. As soon as I got in, there was this lady having a tantrum and almost shouting at the employees. I looked through the sports gear and shoes as I wanted to buy a new pair as a gift. The moment I wanted to take a look at the shoes this lady that had a tantrum just seconds before came to me and introduced herself as Asha the manager which I unterstood although speaking horrible polish. I asked her if everything's ok with her and the employees and if she could show me the shoes I was looking for, but she wasn't even interested. She simply told me o\ in a confrontational way and just went right by me. I don't really unterstand how that person is able to lead a team of employees and call herself a store manager. Some employee then came to me to ask if I need any help but I was already leaving the store completely frustrated...
New staff, friendly people, not like it used to be! I highly recommend popping in for a new pair of shoes.
Visiting as a tourist. Staff spoke good English which was awesome for us. Prices about the same as UK. Bought myself a nice new hoodie
I found my favourite headband here , love the service !
Very poor customer service. I wanted to buy shoes, I asked for help in choosing. Unfortunately, she had problems with English, she did not understand that the shoe was too small for me and that I would like bigger shoes. The prices are high and the choice is small.
Very expensive, even more than the UK
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