Kraków, Poland
Kamieńskiego 11
N/A
+48122984991
Wrong hours posted on Google Maps, says open on Sunday. Not so, I showed up around noon and the store was closed. Not really too surprising as upon arrival I found most stores in the mall were closed. It would seem a business that deals in information could keep this info up to date. I corrected the hours to show closed on Sundays. A search of other stores in the mall shows they have a similar problem in their hours as well.
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Unbelievably terrible... After confirming with them on phone to purchase a Macbook Pro, we went to their shop. Turned out they don't have the confirmed model in their stock and they can't sell us (2 hours on the road wasted). We were informed that the next day there will be the delivery and we can pick it. Today on phone, we've got the confirmation that they indeed have the delivery, but they might or might not actually unload it and might sell us today or might sell us tomorrow. They are not capable of checking their stocks, informed us wrong. And also they do absolutely nothing to fix the problem they caused... That is by far the worst customer service experience I've had in my life (and I've seen some terrible s**t.) That is a shame they are authorized to sell Apple products.
The worst service I've ever dealt with. After replacing the battery, my Iphone explode by a faulty battery. The company does not feel responsible. I strongly recommend to avoid them.
Absolutely the worst service ever!
Amazing Store! The best service Ive had, I was so thankful for their help and support with my phone since I had problems, they went beyond. I would recommend everyone to visit this store, the guys there are the best :)
Iphone returned to the service. After 2 weekes no info. Called them but status unknown. Ispot bonarka is a joke. Will never use it again.
So much better than the iSpot at Galeria Krakowska! If you have a problem with your iPhone take it here. I went to Galeria Krakowska and they said that nothing was wrong with my phone (already posted a review about them). I went here and they took my phone, and although it was a bit long, this isn't Apple in the US, I got a new phone. (I do have insurance). Anyway, better make the trip to Bonarka than deal with the horrid lady of iSpot in Galeria Krakowska.
Horrible service. This was one of the most unpleasant experiences I had in an official Apple Retailer. I got the wrong product that was glued together as it was from the display and when I came back the next days to resolve the issue I got greeted with very impolite staff. Horrible.
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