Willesborough, Poland
Bukowska 285
N/A
+48883338518
If you want to know what customer service must have been like in communist dystopia that was USSR and Poland before the wall this firm would make a lot of money charging for the \experience\. Would augment their revenue stream. Stream 1 is of course ripping uninformed gullible customers under the guise of being a car rental firm. Imagine landing tired and hungry after a delayed flight at 3 pm and seeing a locked empty office forcing us to call at exorbitant roaming rate to a rep who turned up and just nonchalantly told us car was already gone (this in spite of us putting down our arriving flight number on the booking site). So now what? Could we get an alternative? We asked hopefully, used to bring spoilt by repeated fair treatment till date. It was time for the universe to balance the scales a bit i guess. We were gifted by their platinum treatment i guess : a laugh AND a shrug from the agency! We went Green with envy for every traveller who flew in with us and had gone with the many other options in pozan airport and dejectedly got Motioned out by the rental firm. That's when it clicked why the firm was named so.
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Please don't let the price mislead you when you decide to rent a car. This place should be omitted at any time. My plane was 1,5h late.. when I came to the green motion's office, it was closed. I gave them a ring and they told me that because I didn't arrive on time, my reservation was cancelled (they had my phone number and they didn't even bother to ring me and ask where I was). I asked them to call the manager and in the end they said that this time they would make an exception. I waited for a guy an hour to arrive and give me the car, which is disgraceful!? This is not the end of the story.. It turned out that they didn't accept Visa cards, so I couldn't pay the deposit. I know that every company has such policy, but it has never been a problem in any other place, when I wanted to rent a vehicle. I rent cars almost every month, as I travel a lot and this was the first time someone told me that my Visa Card would not be accepted. In order to get the car, I had to pay 129 euro additional insurance and then they said it's fine to use the Visa Card. Where is any sense in this..!?!? This is insane.. Also I couldn't take the car abroad and I was the only person allowed to be the driver. What is more, I got the worst car ever and in order to open it I had to put the key into the door and it is 21st century? So I'm really sorry I ever decided to rent a car from this place. Please think twice before making the same decision.
Friendly Staff and clean, nice and new car. We got free upgrade on our car as they didn't have the car we booked :). While returning the car, the staff was very polite and helpful. Would like to book a car with them again. PS: Remember to clean and wash car before returning in order to avoid fees. I did the same :)
Let me say about my experience with Green Motion. First of all I asking a car for 7am the car was ready only at noon but I was informed a day before. They picked us up at Railway Station and get to their office at the airport. Of course they offered me insurance, which I agreed to. Guys it was only 40 ! But you're quietly traveling all day long without worrying about scratching your car or even worst to be involved in accident. The car (I 30) was new and clean. So I'm fully satisfied with service. Thanks guys for nice job. P.S. Today received my charge-back as they promised in 10 days period
Pure scam, stay away. You hire a car - you return the car but they aren't present and ask to drop keys to a letter box; they scratch the car and charge you money. Scam scam scam. Dear Kamil, I got a car with 76 scratches all over it, and two nails in one tire. Obviously, I had to repair it and cover the costs. I have a video I'd be happy to share online. Lately I was buying annual insurance as I hire a lot and all insurance companies have a warning note that they don't accept Green Motion Car Rental worldwide. Is there anything else you wish to add to your defence? It's official - SCAMers you are!
One star because you cant post less. Please Please google 'scam greenmotion' before renting a car here. They are known for \failing to spot\, minor scratches before you take the car, and then going over the car in forensic detail on return and YOU WILL BE BILLED for any minor, small, tiny scratch or blemish. It is widely thought that the staff get a bonus for finding such faults, so will overlook a scratch at the start of the rental to be able to get the bonus for finding a ew scratch\ at the end of the rental. They offer low rates, but be very, very careful because you will end up paying more than any other hire service, after-the-fact
Avoid! They offered expensive insurance, which I didn't take, because I had a car rental insurance already. On the rental the car was scratched like crazy, honestly there were little scratches everywhere- I have never seen a rental car scratched so much. When we wanted to return it, the agent was away and we couldn't wait for him because we would be late for our flight. So we took pictures all around the car and left keys in the box. Surprise, surprise we received an email that the car has a new scratch. However, this scratch is not visible on our photos, plus their photos (which were attached) were taken over 4 hours after we returned the car. I have emailed them that I don't agree with their decision, but they didn't bother to send me any response. I'm not going to leave it like that, and I don't recommend you to use them. There are hundreds of complains all around internet, I regret I didn't google them, just relied on the \google reviews\. I'm honestly surprised there are only good reviews on google- check TripAdvisor- there is a big topic about that! Edit (Jul19): I see that all these good reviews on google are removed now, this proves they were fake. Also their google response is disrespectful as no one bothered to reply to me when I contacted company directly. They miss the point, as it's not about the money as I have a car rental insurance, it is about the principles and to warn others about them being not worthy to deal with.
Scammers! Never ever use! We rented a car from them, and it was the most unbelievable experience. You might as well have sold your birthright. Total waste of money and an operation built to deceive and you will have issues.
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