Kraków, Poland
Półłanki 18/B
N/A
+48123931700
This shop has 0 follow up customer's care. I bought an AK12, it was not working (there must be a factoryproblem or something), emailed them gently asking for advice and to return it for a working one or to repair it, they answered a couple of times then they stopped answering and ghosted me. I have bought thousands of from them, never complained never wasted their time. Incredible behaviour. Will not buy again: it's too easy to be a good shop when everything is fine.
like
I made a mistake in my order online and with a phone call I was able to resolve everything. The person was fluent in english, my order got canceled, money refunded. The new order arrived in 3 work days (I live in a neighboring country). Overall I am very pleased with the service.
Can't give less than 5 stars, because they deserve it. Always fast delivery, items are as described, no problems, everything is great so far. My experience is very good with them, things go smoothly. I recommend this store to everyone!
Kind and helpful service, good communication.
An excellent shop, maybe the best of its kind.
Absolute terrible customer service, they had lost my order and it never arrived to me so I contacted them about it. Firstly they answered that it was sent and sent me a tracking number which didn't work anymore. Then I emailed them again saying it didn't work and that we need to find a solution and from that point on they continually ignored my emails, I would almost always have to write at least two emails a few days apart for them to respond. Finally they said that they had contacted DPD and DPD were doing an investigation and would contact me. This was a lie I've never heard from DPD and after a week of not hearing anything I contacted them again which they ignored. It has now been many weeks since they \got DPD to do an investigation\ and I've still heard nothing. Please do not buy from these people if you do not want to support lazy incompetent people, if you want cheap airsoft gear try and find it somewhere else. I can't really review the items because I never recieved them. FYI I never got a refund either.
i made totally 5 orders nearly 1000euros, one replica was not working properly from day 1 , i contact with them , i did everything they told me but i can t send it over due to restrictions, you need special papers to send it from one country to another , i asked them multiple times to find a solution , after several months i told them to order something else cause i want to use it , playing airsoft and when they find a solution i ll send the replica over and they are not responding, 2 stars are only cause if you order from them they send it almost immediately , but if you have a problem , you will never get back your money or something else, a new replica for example. i ll contact the replica's company also if they can find a solution.
Nice selection of products and fast delivery
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